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Shipping policy

Shipping Policy

Nationwide Delivery by NinjaVan

Delivery Costs

  • RM0 – RM300: RM10 (West Malaysia) / RM20 (East Malaysia)
  • Over RM300: Free shipping

Delivery Info

  • Standard delivery and free shipping orders are dispatched the same working day or the next working day.
  • Orders placed before the 10:00 AM cut-off time are dispatched the same day.
  • In a small minority of cases, parcels may not arrive within the published timescales due to reasons beyond our control. We will escalate and resolve these cases as quickly as possible on your behalf.

In-Transit, Undelivered & Lost Parcels

  • We are unable to re-send items that are currently in transit.
  • Undelivered items must be received back by us before we can resend or refund.
  • Lost-in-transit parcels are escalated to our courier partners. Refunds or replacements are processed once the case is closed (usually 15 working days for MY and 30 days for the rest of the world).

Order Cancellation

We are happy to cancel your order for a full refund. Please contact us as soon as possible via the Contact Us page, clearly stating your order number and the reason(s) for cancellation. This applies only to orders that have not yet been dispatched.

If your order has already been dispatched, you will need to return it within 14 days for a refund, only if the product is brand new and unopened. For hygiene reasons, we cannot accept returns for opened perfumes.

Frequently Asked Questions

Why have I been asked for additional information?

As part of our company policy, we regularly carry out security checks on orders to protect both our customers and our business. All information provided is kept strictly confidential and will be disposed of once your order has been dispatched. If you are asked to provide additional information, we cannot begin processing your order until it has been received.

Can I change my delivery address?

At checkout, you may select a delivery address different from the billing address. For security reasons, this service is offered at our discretion. We reserve the right to ship only to the billing address or to request proof of address before shipping. Orders placed over the telephone will only be shipped to the billing address.

What happens if I’m not there when delivery is attempted?

Our couriers will leave a failed delivery card with available options or may leave your parcel at your front door. Unclaimed parcels will eventually return to us. Refunds or exchanges cannot be made until we receive the unclaimed parcel. Refunds will not include the original delivery charge, and re-shipping will incur additional costs.